Frequent Asked Questions
We know you might have questions, and we’re here to provide the answers.
Below, you’ll find detailed information on various topics, from ordering and shipping to returns and product care. At ESSE LARA, we strive to make your shopping experience as seamless as possible. If you don’t find the answer you’re looking for, please don’t hesitate to contact our customer support team. We’re always happy to help!
Shipping Information
- 1.Standard Shipping
- Ground Shipping: The most economical option, often used for non-urgent deliveries. Takes longer than expedited options.
- First-Class Mail: For packages under a certain weight (usually under 13 ounces). Takes 1-3 business days within India
- 2. Expedited Shipping
- Two-Day Shipping: Guarantees delivery within two business days.
- Overnight Shipping: Ensures delivery by the next business day, often with options for morning, afternoon, or evening delivery.
- 3. Same-Day Delivery
- Available in select areas, providing delivery on the same day the order is placed.
- Standard Shipping: Typically takes 5-7 business days.
- Expedited Shipping: Typically takes 2-3 business days.
- Overnight Shipping: Delivered by the next business day.
Currently, we do not offer international shipping. However, we have plans to provide this service in the future.
- 1. Standard Shipping
- Ground Shipping: Typically takes 5-7 business days. This is the most economical option for non-urgent deliveries.
- 2. Expedited Shipping
- Two-Day Shipping: Guarantees delivery within two business days.
- Overnight Shipping: Ensures delivery by the next business day.
Payment
- Credit and Debit Cards: Visa, MasterCard, American Express, Discover
- Digital Wallets: PayPal, Apple Pay, Google Pay
- Bank Transfers: ACH (Automated Clearing House) payments
- Secure Website: Our website uses HTTPS to ensure that your data is encrypted and secure.
- Payment Security: We use trusted payment gateways that comply with PCI-DSS standards to protect your payment information.
- Privacy Policy: We have a clear privacy policy outlining how your data is collected, used, and protected.
Orders & Returns
- Browse the Products
- Navigate through the website to find the products you want to purchase. You can use the search bar, categories, or filters to locate items.
- Select a Product
- Click on the product to view its details.
- Choose the desired options such as size, color, quantity, etc.
- Add to Cart
- Click the “Add to Cart” button to add the item to your shopping cart.
- You can continue shopping and add more items to your cart.
- View Cart
- Once you’ve added all the items you want to purchase, click on the cart icon or the “View Cart” button to review your selections.
- Make any necessary adjustments such as changing quantities or removing items.
- Proceed to Checkout
- Click the “Proceed to Checkout” button to begin the checkout process.
- Enter Billing and Shipping Information
- Fill in your billing details including name, address, email, and phone number.
- If your shipping address is different from your billing address, uncheck the “Ship to a different address?” box and enter the shipping details.
No, you don't need an account to place an order online. You can proceed as a guest and complete your purchase without creating an account. However, creating an account offers benefits such as order tracking, faster checkout for future purchases, and access to exclusive offers. It's up to you whether you prefer to create an account or proceed as a guest.
- Check the Return Policy
- Review Policy: Before initiating a return, familiarize yourself with our return policy. You can usually find this information on our website under the "Returns" or "Refunds" section.
- Determine Eligibility
- Check Eligibility: Ensure that your item is eligible for return based on our policy. Typically, items must be unused, in their original packaging, and returned within a specified timeframe.
- Initiate Return Request
- Contact Us: Reach out to our customer support team to initiate the return process. You can typically do this by emailing us, filling out a contact form on our website, or calling us directly.
- Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.
- Receive Return Instructions
- Instructions Provided: Once your return request is approved, our customer support team will provide you with instructions on how to return the item(s).
- Packaging: Package the item securely to prevent damage during transit. Include any original packaging, tags, and accessories.
- Ship the Item(s) Back
- Return Shipping: You may be responsible for covering the cost of return shipping unless the return is due to a mistake on our part or a defective product.
- Tracking: Use a trackable shipping method and consider purchasing shipping insurance to protect against loss or damage.
- Review the Order Status
- Check Order Status: Log in to your account on the website and navigate to the "My Account" or "Orders" section to see the status of your order. If the order is still processing, you may be able to make changes.
- Contact Customer Support
- Contact ASAP: If you need to change or cancel your order, contact customer support as soon as possible. The quicker you reach out, the higher the chance they can accommodate your request before the order is processed or shipped.
- Provide Order Details: When contacting support, provide your order number and specific details about the changes you want to make.
- Making Changes Yourself (if available)
- Edit Order: Some WooCommerce stores may allow you to make changes to your order directly from your account, such as updating shipping information or changing quantities.
- Cancel Order: If the store has a cancel option, you can cancel the order and then place a new one with the correct details.
- Email Confirmation
- Check for Confirmation: After making changes, check your email for confirmation that the changes have been made or that your order has been canceled.
- Check Your Email
- Order Confirmation Email: After placing your order, you will receive an order confirmation email. This email will contain your order details and a tracking link or number if tracking is available.
- Shipping Confirmation Email: Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package.
- Log into Your Account
- If you have an account:
- Go to the Website: Visit our website and log in to your account.
- Navigate to 'My Account': Click on the 'My Account' or 'Orders' section.
- View Orders: Here you will see a list of your recent orders. Click on the order you want to track.
- Tracking Information: If the order has shipped, you will find the tracking number and a link to the carrier’s tracking page.
- If you placed an order as a guest:
- Order Tracking Page: Some websites have a dedicated order tracking page. Look for a "Track Order" or "Order Tracking" link in the footer or header of the website.
- Enter Order Information: You may need to enter your order number and the email address you used to place the order to view tracking information.
- If you have an account:
- Contact Customer Support
- Reach Out: If you are unable to find your tracking information or have any questions about your order status, contact our customer support team.
- Provide Details: Have your order number and email address ready to help the support team assist you more quickly.